Privacy Policy — jiliwin11

01Introduction

jiliwin11 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jiliwin11 platform at jiliwin11.vip (the "Platform"). This Privacy Policy describes how jiliwin11 collects, uses, stores, shares, and protects your personal information when you access or use our services.

This Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering for a jiliwin11 account or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

02Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, jiliwin11 is the data controller responsible for your personal data collected through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

Please note that the email address above is displayed as plain text for informational purposes only and is not a clickable link.

03Data We Collect

jiliwin11 collects the following categories of personal data from players and Platform visitors:

jiliwin11 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law.

04How We Collect Data

jiliwin11 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from GCash, Maya, and banking partners — all subject to their respective privacy policies and applicable law;
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies in the course of compliance activities.

05How We Use Your Data

jiliwin11 uses your personal data for the following purposes:

• To create, manage, and maintain your jiliwin11 player account;
• To verify your identity and age (21+ requirement) in accordance with Philippine law and PAGCOR regulations;
• To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and respond to your enquiries;
• To send you account-related notifications, transaction confirmations, and security alerts;
• To administer bonuses, promotions, and loyalty programmes you have opted into;
• To monitor gameplay for responsible gaming purposes and to enforce deposit limits or self-exclusion requests;
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and the Anti-Money Laundering Act;
• To improve the Platform, analyse usage patterns, and develop new features and services;
• To send you marketing communications where you have provided your consent — you may withdraw this consent at any time.

jiliwin11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

06Legal Basis for Processing

jiliwin11 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), and the Data Privacy Act (RA 10173);
• Legitimate interests: Processing necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07Sharing Your Data

jiliwin11 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, Maya, BPI, BDO, UnionBank, Metrobank, Security Bank, Landbank, PNB, and other banking partners, solely for the purpose of processing your transactions;
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security partners: Service providers that assist jiliwin11 in detecting and preventing fraudulent activity on the Platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or court order;
• IT and infrastructure providers: Cloud hosting, data storage, and technical support providers engaged to operate the Platform, subject to strict data processing agreements.

All third parties with whom jiliwin11 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to jiliwin11.

jiliwin11 does not transfer personal data outside the Philippines except where necessary and where appropriate safeguards are in place in accordance with the Data Privacy Act and NPC guidelines.

08Cookies & Tracking Technologies

jiliwin11 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

The types of cookies used by jiliwin11 include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality;
• Performance and analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible;
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience;
• Marketing cookies: Used only where you have given your consent, to deliver relevant promotional content. You may withdraw consent at any time through your account settings.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

09Data Security

jiliwin11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jiliwin11 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jiliwin11 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10Data Retention

jiliwin11 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements;
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or legal purposes;
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

11Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwin11:

• Right to be informed: The right to know what personal data jiliwin11 collects and how it is used — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data jiliwin11 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 2 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

12Children & Minors

jiliwin11 is strictly intended for individuals who are at least 21 years of age, as required under Philippine law and PAGCOR regulations. jiliwin11 does not knowingly collect personal data from individuals under the age of 21.

If jiliwin11 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you believe that a minor has registered on the Platform or that their personal data has been collected, please contact our support team or Data Protection Officer immediately so that we can investigate and take prompt action.

13Changes to This Policy

jiliwin11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, jiliwin11 will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliwin11 protects your personal data.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliwin11 handles your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response. Further information about the NPC and your rights under Philippine data protection law is available through official Philippine government channels.

For general account support, game enquiries, or responsible gaming assistance, please visit our FAQ page or use the live chat feature on the Platform.